Here at Vuzara we understand that shopping online for tail butt plugs and ears can be different than shopping in person and for that reason we always do our best to be available to answer any questions prior to an order being placed. We are dedicated to providing the best possible customer service and with that, the most important is always safety. For that reason, we are unable to accept returns or exchanges due to the nature of our items as they cannot be resold for sanitary reasons, and greatly appreciate our customers understanding.

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However, we do always want to do everything we can to help our customers so if there is a concern about your order please let us know and we will find a way to help :)

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Please reach out to us using the form below and reference the order number or the name of the purchaser as well as any areas of the order you would like to discuss and it will be our pleasure to respond back to your promptly with ideas of how to move forward.

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Thank you!